Frequently Asked Questions
What's the difference between My Organic Bedsheet products and other brands?
Are your product ethically sourced and made?
We go to great lengths to make sure what we take from Mother Earth and its inhabitants is given back and done in a fair, ethical and sustainable way. The origins of all our raw materials are traceable and we use materials that not only can easily be replenished but contribute to a healthy ecosystem.
For more information, visit the Our Fabric page.
Do bamboo sheets shrink?
Nope! Bamboo sheets don’t shrink in the wash, but you still need to be wary of high temperatures. A cold cycle wash and air drying is the best way to make sure your sheets last.
Visit the Laundry & Care page to learn more.
Do your sheets have a thread count?
Thread count, shmead count! Unfortunately, thread count is kind of a bogus way of measuring fabric quality because it can easily be faked. In recent years, manufacturers came up with a way to inflate thread count by using short, low-quality threads and doubling or tripling them up - turning something that would have been considered 250 thread-count, as 1000 thread-count!
What you need to pay attention to is thread quality. Our sheets are made of 300 thread-count where each thread spans the entire sheet. This makes it sturdier and softer than other “higher” thread counts.
Trust us, our 300 is the new “1200 Egyptian cotton”.
How do I care for my bamboo bedding?
To make sure your new sheets last, you need to treat them gently. That means machine washing them in cold water with normal detergent. Never use bleach or fabric softener (you don’t need it anyway). Ideally, you should air dry your sheets, but a tumble dry on the delicate cycle is fine too.
For more information, visit the Laundry & Care page.
Do you ship internationally?
As of today, we only ship to US addresses, but we have plans to expand internationally very soon!
Sign up to our newsletter to be the first to know.
How long does shipping take?
Our regular ground shipping takes approximately 3-5 business days to get to your door. If you need your sheets sooner, you can pay a rush fee that’ll get them there in just 2 days.
How much is delivery, and how do I track my order?
Shipping is free! Once your order is placed, you’ll receive an email with a tracking number so that you can follow your package until delivery.
What if I need to change my order?
You can still make changes to an order as long as we haven’t shipped it yet (which usually happens on the same day or following business day after the order is placed). Time is of the essence here, if you require a change, please email us at email@example.com as soon as possible.
What size should I get?
Our sheets are designed based on standard North American mattress sizes. We offer Queen, King and crib size sheets. Check out the Sizing Guide for more information.
Who do I contact for assistance placing an order online?
If you need help placing an order, you can email us at firstname.lastname@example.org or call our US customer service at 1 (408) 676 9020.
What if the item I am looking for out of stock?
Our inventory is constantly being replenished, so feel free to send us a quick email to email@example.com or subscribing to our newsletter. You’ll be the first to know once an item is back in stock.
What are your return and exchange policies?
We happily accept returns within 30 days of purchase and will exchange your product if it is defective or was damaged during shipping. Our only condition is that the product is unused and in its original condition. Visit the Shipping & Returns section for more information.
What if I am sent the wrong item?
Should you receive an item in error, we will happily exchange it for you. Just send us a quick email to firstname.lastname@example.org letting us know your order number and details.